Frequently Asked Questions
Everything you need to know about the Ultimate Surfing Company.
How do I determine the right wetsuit size?
To find your perfect fit, refer to our comprehensive size guide which uses height, weight, and chest measurements. A wetsuit should feel like a second skin—tight enough to keep water out but flexible enough to allow a full range of motion.
What is the warranty policy on Rip Curl watches?
All Rip Curl watches are covered by a limited warranty. This includes 5 years on movements, 2 years on waterproof integrity, and 1 year on batteries from the date of purchase.
How long does shipping take for surfboards and heavy equipment?
Standard shipping typically takes 3-7 business days. For oversized items like surfboards, we use specialized couriers to ensure safe delivery, which may extend the delivery window by 2-3 additional days.
Can I return a product if it doesn't fit?
Yes, we offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective liner intact.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every session, hang it to dry in the shade (never in direct sunlight), and avoid using wire hangers which can damage the neoprene shoulders.
Do you offer international shipping?
Yes, we ship to most coastal regions worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout based on your destination.